Return Policy

At CampusAwoof, we offer to our customers 7 days return policy on all our products.

If anything goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will issue a brand new replacement to you at no extra cost or refund you fully if we don't have the replacement in stock.

Note: The shipping charges would not be included in the refund value of your order as these are non-refundable charges.

 

The conditions and reasons for returning an item are as follows:


x : Not Required       : Required

Reasons for return YOUR RETURN MUST BE :
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Received Wrong Item

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Damaged Product x x x
Faulty x x
Order Error
Others



What does each reason for return mean?

 

·       Received Wrong Item:
You received an item which you did not order for OR the item you received is not the same specification with what you ordered for.

·       Faulty:
On receiving your item, you found out that the item is defective.

·       Order Error:
You mistakenly placed an order for an item you never wanted.

·       Others:
Specify any other reason why you want to return a product.

·       Damaged Product:
On receiving your item, you found out that all or part of the item has been damaged.

 

After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered.

For more inquiries, please contact us on 0813 583 1668 OR 0808 962 0077 OR send an email to [email protected] 

CampusAwoof © 2019