If anything goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will issue a brand new replacement to you at no extra cost or refund you fully if we don't have the replacement in stock.
Note: The shipping charges would not be included in the refund value of your order as these are non-refundable charges.
The conditions and reasons for returning an item are as follows:
x : Not Required ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Received Wrong Item ||✓||✓ |
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|Order Error ||✓||✓||✓||✓||✓|
What does each reason for return mean?
· Received Wrong Item:
You received an item which you did not order for OR the item you received is not the same specification with what you ordered for.
On receiving your item, you found out that the item is defective.
· Order Error:
You mistakenly placed an order for an item you never wanted.
Specify any other reason why you want to return a product.
· Damaged Product:
On receiving your item, you found out that all or part of the item has been damaged.
After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered.
For more inquiries, please contact us on 0813 583 1668 OR 0808 962 0077 OR send an email to [email protected]